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This guide walks you through everything you need to do after you receive your Gale dashboard invitation — signing in for the first time, submitting your business details for Payment onboarding, and generating the API key that connects your store to Gale.
Your merchant account has already been created for you. You do not need to sign up. Use the sign-in flow with the email address that received the invitation.

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Before you begin

Have the following ready. You’ll need all of it to complete verification in one sitting.
The details you submit are shared with our verification provider.

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Step 1: Sign in to your dashboard

Open the dashboard link from your invitation email. You’ll land on the Gale sign-in page.
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The Gale sign-in page. Use the email address that received your invitation.

1

Enter your invitation email

In the Enter your email field, type the email address your invitation was sent to. This address is already linked to your merchant account.
2

Select Continue

Choose Continue. We’ll send a magic link to that inbox.
3

Complete sign-in from your inbox

Open the email from Gale and follow the link to finish signing in.
Do not select “Get Started.” That link creates a brand-new account. Your merchant account already exists, and signing up separately will create a duplicate that is not connected to your invitation.
Check your spam and promotions folders first. If it still hasn’t arrived after a few minutes, confirm you entered the exact address the invitation was sent to — an alias or a personal address won’t match. Still stuck? Select Contact support at the bottom of the sign-in page.

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Step 2: Turn off test mode

After signing in you’ll land on the Dashboard → Overview page.
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The dashboard overview. The Test Mode toggle sits in the top bar; the Activate live payments banner appears below the header.

Find the Test Mode toggle in the top bar, to the left of the search field. If it’s still switched on, select it to turn it off.
Test mode is off when the toggle appears grey and unfilled. If it’s already off, skip ahead to the next step.
Test mode data — test orders, test transactions, and test payouts — is kept separate from live data. Switching modes never deletes anything; you can toggle back to test mode at any time to keep experimenting.

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Step 3: Start verification

With test mode off, the Activate live payments banner appears on the Overview page if verification is still outstanding. Select Get verified on the right side of the banner.
No banner on your Overview page? That means verification is already complete or in review — nothing further is needed from you right now.

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Step 4: Complete the verification form

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Step 1 of 4 — About your business

Tell us how your business is legally registered.
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Step 1 of 4: About your business.

Click Continue.

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Step 2 of 4 — Tax ID and registered address

Tell us where your business is legally based.
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Step 2 of 4: Tax ID and registered address.

Click Continue.

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Step 3 of 4 — How customers see you

This determines what appears to shoppers on their bank statements and how they can reach you.
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Step 3 of 4: How customers see you.

Click Continue.
Pick a statement descriptor customers will instantly recognize — usually your trade name.

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Step 4 of 4 — Review and submit

Confirm everything before submitting.
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Step 4 of 4: Review and submit. Each section has its own Edit link.

The review screen groups your entries into three sections:
Legal name, doing business as, and organization type.
Your EIN and full registered address, shown on one line.
Statement descriptor, website, and business phone.
Select Edit beside any section to jump back and correct it. You’ll return to the review screen afterward. Expand Support contact at the bottom to optionally add a customer-facing support email or phone number. We’ll surface it to shoppers who have questions about a charge — worth filling in, even though it’s optional. Once everything is correct, submit the form.

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Step 5: Generate your API key

Your API key is what connects your store or platform to Gale. Nothing can be integrated until you’ve generated one. In the dashboard sidebar, open Developer Tools → API Keys.
1

Select Generate API Key

The button sits at the top right of the API Keys page.
2

Name the key

Use something that identifies where the key will be used — for example My App Integration or Shopify store. Then select Generate Key.
3

Copy the key immediately

Use the copy icon beside the key, then select I’ve copied the Key.
The key is shown only once. Once you close the dialog, it can never be displayed again — the API Keys table only ever shows a truncated version. If you lose it, revoke the key and generate a new one.

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Test keys vs live keys

Keys belong to the mode you’re in when you generate them, and the table only lists keys for the mode you’re currently viewing.
Live keys can only be generated once verification is complete. If you switch out of test mode before then, the dashboard prompts you to finish onboarding first.

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Store it safely

Keep the key in a password manager or your platform’s secrets store, and pass it to whoever is doing your integration through a secure channel — not email or chat.
Never put an API key in client-side code or a public repository. If a key is exposed, open the ⋮ menu beside it and select Revoke Key, then generate a replacement.
Revoking a key immediately breaks every integration using it. Generate and swap in the replacement first.
Developers integrating with Gale can find full usage details in Authentication.

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What happens next

1

Your details go to the verification provider

Once you submit your business details, you’ll be redirected to complete payment onboarding. 
2

You may be asked for additional information

If anything can’t be matched automatically, or if anything is not correct you will be able to see it on Dashboard page with a button to update information. 
3

Live payments are enabled

Once verification is completed, All the action items form main dashboard page will disappear and your account will be ready for production. 
You’re fully set up when test mode is off, the verification banner is gone, and you’ve generated and safely stored an API key.

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Troubleshooting

Contact support before doing anything else. A duplicate account isn’t linked to your invitation, and any details you entered there won’t carry over to your real merchant account.
The banner clears once verification completes. If you’ve submitted and it’s still an action item please click on action item on main dashboard page to update required information. 
Keys can’t be recovered — the full value is only ever shown at the moment you generate it. Open Developer Tools → API Keys, revoke the key you lost, and generate a new one. Remember to update any integration that was using the old key.
Check you’re using the key that matches the environment you’re calling. A glm_test_ key only works against sandbox, and a glm_live_ key only works against production — using one in place of the other returns 401 Unauthorized. Also confirm the key still shows as Active in the API Keys table.
Live keys require completed verification. If the dashboard prompts you to finish onboarding when you switch out of test mode, verification is still outstanding — generate a test key for now and come back once it clears.
It sits in the top bar of the dashboard, to the left of the search field.
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Next steps

With your account verified and an API key in hand, connect your store to Gale.

Choose your integration

Shopify, WooCommerce, BigCommerce, or a custom build.

Authentication

How to use your API key, plus idempotency and security practices.